Privacy policy

Last updated: 29 September 2026

Artificial Lawn Sweepers Australia ("we", "us", "our") is a business name of The Trustee for Gehan Family Trust, ABN 36 926 365 046. This policy explains how we collect, use and protect your personal information when you visit artificiallawnsweepers.com.au or buy from us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • Order and contact details: your name, email address, phone number, and billing and delivery addresses.
  • Payment information: payments are processed securely by Shopify Payments and the other payment providers shown at checkout. We do not see or store your full card details.
  • Communications: messages you send us by email, phone, chat or our contact form.
  • Website usage: information collected by cookies and similar technologies, such as pages viewed, device and browser type, and how you arrived at our site.

How we use it

  • To process, ship and support your order, including passing your name, address and phone number to our courier.
  • To answer your questions and provide warranty and after-sales support.
  • To send order updates and, if you have opted in, occasional product news. You can unsubscribe at any time.
  • To improve our website, prevent fraud and meet our legal and tax obligations.

Who we share it with

We only share your information with service providers who help us run the business — our e-commerce platform (Shopify), payment providers, couriers and our warehouse, and analytics and advertising tools such as Google. Some of these providers may store data outside Australia. We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how our site is used. You can manage cookies in your browser settings; some site features may not work if cookies are disabled.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting us using the details below. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Artificial Lawn Sweepers Australia
Unit 6, 2 Belconnen Crescent, Brendale QLD 4500
Email: support@artificiallawnsweepers.com.au
Phone: 0422 063 024